At TextRad, we strive to provide radiologists and medical professionals with accurate, reliable, and efficient reporting tools. We understand that circumstances may arise where a refund is requested. Please review our refund policy below:
1. Free Trial Period
All new subscribers are eligible for a free trial period (e.g., 7 days), during which they can explore TextRad without charge. You may cancel any time during this period to avoid being charged.
2. Subscription Purchases
Subscriptions made through:
-
Apple App Store: Refunds are handled by Apple as per their policies. Please visit Apple's refund portal to request a refund.
-
TextRad Web (if applicable): We may issue refunds under the following conditions:
- A technical issue that rendered the platform unusable and could not be resolved within 48 hours.
- An accidental duplicate charge.
- A request made within 48 hours of purchase/renewal, provided there has been minimal or no usage.
All refund requests are reviewed on a case-by-case basis.
3. Non-refundable Scenarios
We do not offer refunds for:
- Change of mind after significant use.
- Partial usage of a monthly/yearly subscription.
- Missed cancellations after the trial or billing cycle begins.
4. How to Request a Refund (Web only)
Email us at support@textrad.in with:
- Your registered email ID
- Date of purchase
- Reason for refund request
Please allow 3–5 business days for processing.
Last updated: May 13, 2025
